Today, most small business organizations are relying more than ever on their computer networks. In this environment, management must focus on improving network quality, network support, and network security to succeed. The environment is too complex for a single staff member or outside technician to insure that the firm's network will remain viable and that all software and communication requirements continue to be satisfied. Network support now means business survival. When the network or a workstation is down, the entire firm's efficiency and profitability is affected. Down time must be kept to a minimum.

The Zenith Group has responded to this new reality with a Windows based network management system called Managed Technology Services (MTS+).

An office managed by MTS+ does not have to call a dispatcher and schedule technician time when a failure occurs. Under MTS+ the office places a call to the help desk to report the problem. The help desk can immediately start to troubleshoot the problem. Delays caused by scheduling conflicts or bad traffic are avoided. If the Help Desk cannot remotely solve the problem within 15 minutes, the failing workstation is automatically formatted and all required software is reinstalled. If the problem is determined to be a hardware error, a spare workstation is automatically configured identically to the old workstation. Configuration takes approximately 30 minutes. If an on-site visit is required, a technician will call and schedule an appointment time. Adding a new workstation to the network becomes a 30-minute task.

In addition to efficient network management, Managed Technology Services includes the benefits of roaming the office, remote access identical to office access, and software licensing support.

MST+ Functions and Features

The Zenith Information Group
Zenith Information Systems, Inc., Zenith Consulting, Inc. Zenith Internet Services, LLP
18757 Burbank Blvd., Ste 116, Tarzana, CA 91356
310.826.8634 • 818.206.8634 • FAX 818.345.2605