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MTS+
Feature List
True
Remote Network Management
Remote management
of all network functions such as user creation, troubleshooting,
backup, server health, security and overall network performance.
Unattended
Software Deployment
Rapid,
automated, and unattended deployment of all software, including
upgrades, patches, and anti-virus updates. New and replacement computers
can be installed and functioning for a user without the presence
of a trained technician. Using this same technique when troubleshooting,
if a problem cannot be fixed in 15 min. then simply reinstall. The
system will be up and running in less than 30 minutes.
Freedom
From Your Desktop Workstation
Users can logged at any workstation and
have complete access to their desktop, including all their required
software and files.
Added
Support Independence
Now many problems that once required a
wait for the arrival of a technician are solved within minutes.
No longer are the functions of the firm limited by the number of
support personnel available.
Enhanced
Remote Access
Now a user's remote access is identical
to their office access. The same look and feel, identical desktop,
software, and files. Connect remotely and the remote workstation
is identical to the workstation at your desk in the office.
Help
Desk
Fully staffed and readily available support
for general questions on the functionality of installed software
and problem solving. Both telephone calls and e-mails are supported.
Reduce the time for solutions to your questions.
Software License Management
As software vendors begin to increase
enforcement of license agreements, MTS+ will administer and track
licensing issues. Include the cost of monthly licensed software
into your support package. No software to buy, no software to track,
and no software to update.
Remote
Maintenance
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